Latest update: October 2025

Top 5 Frequently Asked Questions

1. Where can I park on the Strip?

You can make a stopover anywhere along the Strip where parking is available, including garages. Please note that many private parking areas charge $20 or more, which is not covered by Vay.

You can find free parking at the following locations:

Hotels and Casinos:

• Circus Circus Hotel & Casino: Free self-parking for all guests and visitors.
• Treasure Island Hotel & Casino: Free self-parking for all guests and visitors.
• Sahara Las Vegas: Free self-parking available in two garages with entrances from Las Vegas Boulevard and Paradise Road.
• The STRAT Hotel & Casino: Free parking for Nevada residents only with valid ID or Nevada plates.

Shopping Centers:

• Fashion Show Mall: Free self-parking during business hours. Please find more information here.

If you'd like to end your trip on the Strip, you can do so at any of the free parking locations listed above.

👉 Note: For more information on where you can park your Vay vehicle, refer to the section: "Parking with Vay: What You Need to Know."

2. I'm having trouble locking or unlocking the car.

Please try again and make sure that

• all doors are closed,
• the engine is turned off,
• and you have sufficient internet connection.

If the problem continues, contact us at +1 (775) 227-5451 for assistance. They will be able to lock/unlock the car from a distance. If you don't have cellular connection, please drive to a different location and try again.

3. Where's the Vay I ordered?

The Remote Driver seems delayed. What should I do?

If your car arrives later than the estimated time, be assured that it is still reserved for you and on its way. Sometimes, Remote Drivers may need additional time to begin driving due to unforeseen factors.

I can't find the car at the delivery location. What should I do?

Occasionally, the Remote Driver might not be able to stay exactly at the selected location (e.g., due to parking restrictions or traffic) and may need to circle around nearby streets. Please check nearby areas, such as around the corner or adjacent blocks. The vehicle is easy to identify with a Vay logo on the side.

4. How does billing work at Vay?

Service Costs

You can rent the car for $0.35/min, which covers tax and insurance. During 'stopover' mode, when the vehicle is parked and you're not driving, the rental rate reduces to $0.05/min ($3 per hour).

Our prices are guaranteed to be half the cost of Uber. If you find any trip where we're not at least 50% cheaper than a comparable Uber trip, send a screenshot of the Uber or Lyft quote for the same route to [email protected] and we'll refund you for the entire trip. Additional Terms & Conditions can be found in our Promotional Program Terms.

$25 was deducted from my account

Before requesting a vehicle, there is a $25 authorization hold required at the time of booking. Please note, the $25 is not a charge —- it's a temporary hold that will be fully released after your trip is completed and paid for or canceled. Additionally, the base fare and any applicable taxes for each trip will be charged to the card you have on file. This ensures everything is set for a smooth booking experience with Vay. Find more details here.

Parking Costs

Please refer to the section "Parking with Vay: What You Need to Know" for details on where you can park your Vay vehicle.

When a Payment Method Fails

Please use a regular debit or credit card. Temporary cards cannot be accepted and will be declined during sign-up.

Make sure your payment information is up-to-date with a valid card to allow for seamless processing. If payment information isn't current, we may need to temporarily restrict account access until any outstanding payment issues are resolved.

Please send an email to [email protected] if you have any questions.

5. Why is my account not verified yet?

Once we receive your Motor Vehicle Report (MVR), we'll aim to verify your account within 72 hours. We'll notify you via push-notification as soon as your account is set up and ready for use.

If your verification isn't working, one of the following might be the reason:

• Ensure you upload a clear image of your driver's license before submitting it. If the image is blurry or unclear after submitting, please email us at [email protected], and we'll reset the photo for you.
• To use Vay, your MVR check must be clean for insurance purposes. In some cases (e.g., California driver's licenses), regional restrictions on certain driving record details may prevent us from completing the verification. If this happens, we may need to decline verification.
• Your payment method needs to be valid and meet the requirements (e.g., no temporary cards).

💡If you have questions about your verification status, please reach out to us at [email protected], and we'll be happy to assist.

Additional Steps for Hawaii Licenses

For Hawaii driver's licenses, Vay cannot directly request your Motor Vehicle Record (MVR) to verify your driving experience. Instead, you'll need to obtain your MVR from the Hawaii DMV and send it to us.

• How to Get Your Motor Vehicle Report (MVR): Visit the Hawaii DMV website or contact their office to request your MVR.
• Send Us Your Motor Vehicle Report (MVR): Once you have your MVR, email a clear copy to our support team at [email protected]. Be sure to include your full name and the email address associated with your Vay account to make the verification process as smooth as possible.

Why do I need to provide proof of driving experience if I'm under 21?

If you're under 21, we need to confirm at least two years of driving experience for insurance purposes. To do this, we check the issue date on your driver's license to verify the experience requirement.

If your documents get rejected

If your verification documents are rejected, double-check that:

• You have a valid driver's license from any of these countries
• Your photo is clear and free of any blurs or reflections.
• Your payment method is valid and meets the requirements (e.g., no temporary cards).

If everything seems correct and the issue persists, please email us at [email protected].

How to reset your information

Please send an email to [email protected] and add a short explanation.

Emergencies

The doors don't lock or unlock, what should I do?

Please try again and make sure that

• all doors are closed,
• the engine is turned off,
• And you have a sufficient internet connection.

If the problem continues, contact us at +1 (775) 227-5451 for assistance. They will be able to lock/unlock the car from a distance. If you don't have a cellular connection, please drive to a different location and try again.

I've had an accident, what should I do?

1. Remain calm.
2. Turn on the hazard lights.
3. Please park the vehicle in a safe spot in case of a minor crash, if you are not sure, wait for the police or call us. Before moving the vehicle, please take pictures of the cars and the scene of the accident.
4. Call the police and report the accident (they might not come for minor crashes, but we still have to report it.
   1. If the vehicle cannot be moved, call us at the Vay Help desk at (775) 227-5451, and we will support arranging the towing or sending our service team.
   2. Please fill out the accident report with as much detailed data as possible and send it to our claims department: [email protected], attaching the police report (if applicable). You can find the accident report under the driver's sun visor.

The main car battery died, what should I do?

Be mindful of the battery level – it's your responsibility to keep it charged. If it runs out during your trip, follow these steps:

1. Call for emergency charging support: Contact "EV Mobile Charging Las Vegas" at (702) 758-5809. The service costs approximately $130 and needs to be paid by you.
2. Stay with the vehicle until the issue is resolved.
3. Ensure your safety: In case the car stops on the street, put on the safety vest and set up the warning triangle behind it. Both are located in a bag in the trunk.
4. Payment: You will receive an invoice directly from the charging service. If you are unable to pay immediately, Vay will handle the invoice and forward it to you.
5. After charging: The charging service only charges the car enough to get it running again, so please drive to the nearest charging station or end your trip before the battery runs out again. If the car displays a message saying a key fob is needed, try restarting the car a couple of times.

The vehicle broke down, what should I do?

1. Remain calm.
2. If possible, please move the vehicle to a safe spot.
3. Turn on the hazard lights.
4. Call local law enforcement.
   1. For emergencies, dial 911
   2. For non-emergencies, dial  +1 702-828-3111
5. Call us at the Vay Help desk at: +1 (775) 227-5451. We will support you by arranging a towing or sending you our service team.

I was involved in a traffic stop, what should I do?

In the event the police request that you pull the vehicle over:

1. Stop your vehicle as far out of the lane of travel as possible.
2. Turn on the hazard lights.
3. Turn off the engine.
4. Stay in your vehicle. If you are stopped at night, turn on the interior light. Good lighting assists in good communication.
5. Keep your hands in plain view at all times (preferably on the steering wheel) and refrain from making any sudden movements. Wait for the officer to request your license, registration, and evidence of insurance.
6. Vehicle documents are in the folder under the driver's sun visor.
7. For any support, call us at the Vay Help desk at: +1 (775) 227-5451

Where can I find the vehicle papers?

You can find them under the driver's sun visor.

How do I report damages to the car?

Please send an email to [email protected] with a description and photos attached. 

General Questions

How does the service work?

You can find a detailed summary of how our service works here. 

What does the service cost?

You can rent the car for $0.35/min, which covers tax and insurance. During 'stopover' mode, when the vehicle is parked and you're not driving, the rental rate reduces to $0.05/min ($3 per hour).

Our prices are guaranteed to be half the cost of Uber. If you find any trip where we're not at least 50% cheaper than Uber, simply send a screenshot of the Uber or Lyft quote for the same route to [email protected], and we'll refund you for the entire trip.

Parking with Vay: What You Need to Know

Public Metered Parking

Vay will cover all parking costs for public metered parking in designated 10-hour zones. In all other metered areas, you will need to cover the parking costs yourself. Please always check local restrictions to avoid parking during prohibited times, often at night. During stopovers, ensure you do not stay in these zones longer than 10 hours. When ending your trip, park at least 1 hour before any no-parking period begins to allow enough time for vehicle retrieval.

Private Parking Grounds (e.g., valet, parking garages, etc.)

Unfortunately, you cannot end your rental in private parking areas. If you're making a stopover and choose to park on private grounds, please remember to cover the parking costs yourself.

Free Parking (within the service area)

You can freely end your trip or park during stopovers in free, public parking zones as long as they are within the service area.

UNLV Parking

Customers may also park their vehicles anywhere where student parking is permitted on the UNLV campus. This includes time-based metered parking and visitor parking for the allotted time. Customers may confirm parking locations by visiting https://www.unlv.edu/maps/campus and filtering in the top right by 'Student Parking', 'Visitor/Pay Spaces', and 'No Permit Required' parking filters.

• UNLV Permitted parking:
  • All student parking spots (marked by a white curb)
  • All metered / visitor parking spots (for the allotted time in the area)
• UNLV Restricted parking:
  • No Staff or residential parking
  • No charging stations or reserved parking

Where can I take the car?

You can take the car anywhere! During that time, you can do temporary stopovers - you can use the app to lock and unlock the car. Be aware that doing stopovers requires an internet connection to lock/unlock the car. At the end of your trip, simply return the vehicle within the designated white or purple area shown in the app. Please keep in mind that your total rental time (including stopovers) may not exceed 12 hours.

Where can I park the car?

On our map, you'll see three color zones, each indicating different service areas. To end your trip, please drive to the white or purple zone. Stopovers are also possible in the grey area. Here's a more detailed description:

• Purple Zone: This central area in Las Vegas is where we can deliver a vehicle to you via teledriving. It's also the only area where we can fulfill takeback requests. You will also be able to self-park in this area. Be aware that there are some no-parking zones within this area. You can zoom in on the app to find out!
• White (Unshaded) Zone: Surrounding the purple area, this zone also allows you to end your trip.
• Grey Zone: You can always drive through this zone or make stopovers here, but you cannot end your trip in this zone.  Make sure you have an internet connection to use the stopover function. Within the Geofence, there might be additional greyed-out areas in which you will not be able to end the trip.

Please refer to the section "Parking with Vay: What You Need to Know" for details on where you can park your Vay vehicle.

How do I sign up?

When you first download the app, you need to follow these steps to complete verification:

• Verify your email address.
• Take a clear photo of your driver's license (blurred images will be declined).
• Upload your payment method.

You can review your information by selecting the "Profile" button in the bottom right corner.

When can I use a Vay?

Our driverless delivery service operates daily from 6:30am to 10pm. You can request a driverless delivery in the purple area. You can also pick up the car yourself anytime, day or night (24/7). Note: If you are under 21, you can only self-pick up between the hours of 6AM - 10PM.

How long can I keep the car?

You can keep the car for up to 12 hours. Don't forget to put the car into "stopover" mode when you take a break from driving. This will lock the car and you are charged the lower stopover fee.

Do I need to charge the vehicle before returning it?

No! There's no need to charge the vehicle before returning it. Just park it and we'll take care of the rest. But please make sure not to return the car completely empty. Leave at least 30 miles of range available. If you find yourself running low on battery during your trip, you can refer to the instructions in the "How do I charge the vehicle?" section.

When will Vay expand to more areas in Las Vegas or other cities?

Currently, we're focused on delivering the best possible experience in our existing service area within Las Vegas. While there are no immediate expansion plans, we're always evaluating opportunities for the future. You can check your emails or follow us on social media to stay updated.

How does Vay ensure my personal data security on the app?

For detailed information on our data protection practices, please refer to our Privacy Policy.

How Can I Share My Feedback?

😊🤔😍😡🥳😭😁🤗😤😳🤩🤨 … Feeling any of these emotions?

Let us know at [email protected], we'd love to hear from you. Every bit of feedback helps us fine-tune our service, and we're constantly learning and optimizing to make your experience smoother and more enjoyable.

What is Vay's Fulfillment policy?

How will I know my booking was successful?

Upon successful booking, you will receive an immediate confirmation through the Vay app.

How is the vehicle delivered?

The vehicle will be delivered to your location using our remote driving technology.

When does the service start?

Service begins when you gain access to the vehicle through the Vay app.

What is Vay's Cancellation policy?

Can I cancel my booking?

Yes, you can cancel your booking through the Vay app before the vehicle is delivered.

Will I be charged if I cancel my booking?

• Cancellations made within 5 minutes of booking are free of charge.
• Cancellations made after 5 minutes may incur a cancellation fee.

How can I end my trip during the ride?

You can end your service at any time by properly securing the vehicle and completing the end-trip process in the Vay app.

Before my trip

To sign up, you'll need the following documents:

• A standard US driver's license
• A valid payment method (debit or credit card)

When you first download the app, follow these steps to complete your verification:

• Verify your email address.
• Take a clear photo of your driver's license (blurred images will be declined).
• Take a photo of yourself for identity verification.
• Upload your payment method (debit or credit card).

You can review your information anytime by selecting the "Profile" button in the bottom right corner.

How do I get a car delivered?

You can start the trip by getting a car delivered driverlessly in the purple area. Tap the "Get a car" screen in our app. Choose "Request Car" and drop a pin at your pickup location to get a car delivered to you, or select "self pickup" to walk to the nearest available car.

Do I have to check the car for damage before starting the trip?

Yes, please check the car for damage before you start your trip and report any damage by sending an email to [email protected] with a description and photos attached.

Am I insured for accidents & car damage?

We've got you covered. While Vay cannot make a decision on coverage in every unique situation, Vay maintains insurance for personal injury that occurs as a result of an accident in compliance with local law. The cost of this insurance is included in your rental price. 

We get it - accidents happen.  Users who comply with the Vay's Terms of Use  are covered by Vay's physical damage insurance on the vehicle while driving a Vay Vehicle on a trip booked through the Vay App. In the case of a crash or accident, users are responsible for a damage fee of up to the first $1,000 of damage to the Vay vehicle, and all further Vay vehicle damage is covered by Vay and/or its insurance. In the event that you or your guest violate the Terms of Use or willfully or intentionally cause damage to a Vay Vehicle, you may be held responsible for the full amount of the damage up to and including the full value of the vehicle.

In the event that you or your guest violate the Terms of Use or willfully or intentionally cause damage to a Vay Vehicle or misbehave at Vay's discretion, you may be held responsible for the full amount of the damage up to and including the full value of the vehicle.

Keep in mind that in Nevada, our insurance doesn't include medical coverage (PIP) or protection against damages caused by uninsured or underinsured drivers (UM/UIM). You'll find a more detailed explanation below. If you have any questions or need assistance, we're here to help.

Detailed Information on Vay's Insurance:

In Nevada, driving a car means you have to carry auto insurance. It's the law's way of making sure that if you're involved in a car crash, there's money to cover the damages. Nevada's minimum auto insurance coverage limits are $25,000 for bodily injury per person, $50,000 for bodily injury per accident, and $20,000 for property damage per accident: Drivers must carry proof of coverage, such as their insurance ID card or policy's declaration page, while driving. Failure to comply with the law may result in fines, driver's license suspension, or vehicle registration suspension. This is why it is super important that you check behind the driver's seat sun visor for the vehicle's insurance card and registration before taking off on your trip.  If you can't find it, call us at the number in the app to get a copy emailed to you. To learn more about Vay's insurance policy, keep reading!

1. MFR Auto Insurance: This stands for Mandatory Financial Responsibility. It's the minimum amount of insurance you must have to drive legally in Nevada. Vay maintains MFR auto insurance in the event that you are involved in a car crash for which you are at fault.
2. Fault: When a car crash happens, someone is usually to blame, or "at fault." If you caused the crash, Vay's insurance pays for the other person's car repairs and medical bills. If the other person caused it, their insurance should cover your costs. It's about taking responsibility for your actions.
3. PIP (Personal Injury Protection): This part of insurance covers your own medical expenses and lost wages from missing work, regardless of who caused the crash. It's like having a backup plan that takes care of you, even if the accident wasn't your fault.  In Nevada, PIP coverage is not required and may be waived.  There is no PIP coverage on Vay's Nevada insurance policies. Where required by law, Vay provides PIP, or "no-fault" coverage, to the minimum level required by the jurisdiction in which the accident occurs, for injuries you may suffer in an accident.
4. UM/UIM (Uninsured/Underinsured Motorist): This kicks in if the person at fault doesn't have insurance or doesn't have enough to cover all the costs. It's like having an extra layer of protection in case someone else can't take care of the damage they've caused. In Nevada, UM/UIM coverage is not required and may be waived.  There is no UM/UIM coverage on Vay's Nevada insurance policies.
5. Where required by law, Vay provides UM/UIM coverage, to the minimum level required by the jurisdiction in which the accident occurs, for injuries you may suffer in an accident at the fault of someone else who it uninsured or underinsured.
6. Property Damage Deductible: Vay maintains property damage coverage but with a $10,000 deductible.  That means that any damage below $10,000 is the responsibility of you, if you caused the damage. If the other driver is at fault, the at-fault driver is responsible for this amount.

What's the age requirement to use the Vay service?

To book a car with Vay, you must be at least 18 years old. 

If you're between 18 and 20 years old, we have just a few guidelines to ensure a safe and enjoyable driving experience:

• License Duration: You should have held your driver's license for at least two years.
• Driving Record: Your Motor Vehicle Report (MVR) must be clear of any traffic offenses.
• Trip Times: For your safety, trips cannot be started between 10 PM and 6 AM.

Do I need a special driver's license to drive a Vay vehicle?

No special license is required! You can drive with Vay using a valid driver's license from over 100 countries worldwide. Our app is available for download in the Australian, Canadian, German, Mexican, and US App Stores and Play Stores, making it easier than ever to get started.

Can I book a Vay vehicle ahead of time?

Vay operates on an on-demand basis. Whenever you need a car, you can have it delivered or reserve one for self-pick up right through our app. If you're planning to pick up a car yourself, you can hold it for 20 minutes at no cost using the Vay app, ensuring it's ready and waiting when you arrive.

Pre-authorization on your card

When you request a Vay, we place a $25 pre-authorization hold on your credit or debit card. Although this is not a final charge, but some banks may notify you of it. 

After your trip, you'll be charged the final amount, and the pre-authorization hold will be released. Please note that some banks may take a few days to return these funds.

Is the Vay app available for Android devices?

Yes! The Vay app is available for Android devices and can be downloaded from the Google Play Store in Australia, Canada, Germany, Mexico, and the US.

During my trip

How do I start my trip?

If it was delivered: Use the app to unlock the car, hop into the driver's seat, and wait for the Remote Driver to welcome you onboard. The Remote Driver will inform you about the next steps.

If you picked up the car yourself: Just open the car with the app and start your trip.

How do I connect my phone to the car with Apple CarPlay / Android Auto?

Simply plug your phone into the cable located by the phone holder on the left side of the car and follow on-screen instructions to enable Apple CarPlay or Android Auto.

What happens if my phone dies during the rental?

You need your phone, the Vay app and a stable internet connection to be able to:

• Book a trip
• Start your rental
• Go into stopover mode
• End your rental

Please always make sure that the battery of your phone is sufficiently charged. Every Vay car is equipped with a charging cable. If your phone battery is running very low, we recommend avoiding navigation on your phone during charging as it will slow down the charging process.

Where can I do stopovers?

You can use Vay to drive anywhere in or outside of Las Vegas and can do stopovers anywhere where it's allowed to park a vehicle.  Simply park, exit the vehicle, and then select "Stopover" in the app. Be aware that doing stopovers requires internet connection to lock/unlock the car. During a stopover, the vehicle is reserved for you and you are charged only $0.05/min ($3 per hour). Please keep in mind that your total rental time (including stopovers) may not exceed 12 hours.

The doors don't lock or unlock, what should I do?

Please try again and make sure that

• all doors are closed,
 
• the engine is turned off,
• And you have sufficient internet connection.

If the problem continues, contact us at +1 (775) 227-5451 for assistance. They will be able to lock/unlock the car from a distance. If you don't have cellular connection, please drive to a different location and try again.

How do I end my trip?

On our map, you'll see three color zones, each indicating different service areas. To end your trip, please drive to the white or purple zone. Stopovers are also possible in the grey area. Here's a more detailed description:

• Purple Zone: This central area in Las Vegas is where we can deliver a vehicle to you via teledriving. It's also the only area where we can fulfill takeback requests. You will also be able to self-park in this area. Be aware that there are some no-parking zones within this area. You can zoom in on the app to find out!
• White (Unshaded) Zone: Surrounding the purple area, this zone also allows you to end your trip.
 
• Grey Zone: You can always drive through this zone or make stopovers here, but you cannot end your trip in this zone.  Make sure you have an internet connection to use the stopover function. Within the Geofence, there might be additional greyed-out areas in which you will not be able to end the trip.

Please refer to the section "Parking with Vay: What You Need to Know" for details on where you can park your Vay vehicle.

When you are ready to end your ride but can't find parking, simply pull over safely, open the Vay app, and select 'Remote Valet' instead of ending your ride. A Remote Driver will reconnect to your vehicle and confirm they have taken control. From there, step out and end your trip in the app. We'll handle the rest, whether that means parking the car or delivering it to the next customer.

Remote Valet is available during operating hours in designated zones.

What if there is no Remote Driver available for Remote Valet?

If there is no Remote Driver available, just park the car yourself and end the trip via the "Vay" app. Please do not park the vehicle at paid private parking grounds when you end your trip, as Vay cannot cover those costs for you.

Do I have to cover for parking costs (during my stopover)?

Please refer to the section "Parking with Vay: What You Need to Know" for details on where you can park your Vay vehicle.

What do the different colors on the map represent?

On our map, you'll see three color zones, each indicating different service areas:

• Purple Zone: This central area in Las Vegas is where we can deliver a vehicle to you via teledriving. It's also the only area where we can fulfill takeback requests. You will also be able to self-park in this area. Be aware that there are some no-parking zones within this area. You can zoom in on the app to find out!
• White (Unshaded) Zone: Surrounding the purple area, this zone also allows you to end your trip.
 
• Grey Zone: You can always drive through this zone or make stopovers here, but you cannot end your trip in this zone.  Make sure you have an internet connection to use the stopover function. Within the Geofence, there might be additional greyed-out areas in which you will not be able to end the trip.

How do I charge the vehicle?

Vay's vehicles come charged. So in most cases you do not need to worry about charging. If you do,  the costs for charging the car are covered by Vay. Recharging the car is simple and convenient with the provider "ChargePoint". Here's how to do it:

• Find the nearest "ChargePoint" station using Apple Maps, Google Maps, or the "ChargePoint" app.
• The "ChargePoint" card is stored behind the driver's sun visor.
• Tap the card at the designated station to begin charging.
• Place the card back behind the sun visor after use.
• Please ensure your vehicle is turned off.
• Open the car's charging port - located in the front of the car - by pressing it.
• Connect the charging cable to your vehicle.
• The charging station's display will indicate the charging status.

If you make a stopover while charging the car, we can reimburse you for up to 7 hours. Simply email us at [email protected] with the duration of the car charging, and we'll take care of the reimbursement.

Please ensure not to deplete the car's battery entirely. End your trip when there's at least 30 miles of range left. If the battery is low and you visit a ChargePoint station to end your trip, we'll deduct $5 from your trip cost. Just send an email to [email protected].

What should I do if there is no ChargePoint card in the vehicle?

Each vehicle should always have a ChargePoint card available stored behind the driver's sun visor. If you find that there isn't one, please cover the charging cost yourself, keep the receipt, and email it to [email protected]. Our team will ensure you're reimbursed promptly.

What should I do if I encounter maintenance issues like low tire pressure during my trip?

If you encounter maintenance issues like low tire pressure during your trip, please end your trip at your earliest convenience and send an email to [email protected].

Can I let someone else drive the Vay car during my booking?

No! Only the person who booked the car is allowed to drive it.

Is the Remote Driver still connected after I start driving?

No! Once you start your journey, the Remote Driver is completely disconnected. You have full privacy and control. If you need assistance during your trip, you can tap the "Help" button in the app and call customer support.

After my trip

Could I receive a (partial) refund for the additional time I spent resolving issues with Vay?

If you were charged for additional time while not actively using the vehicle, please email [email protected] after your trip. Make sure to include a short description of the issue and the timeframe you were affected in your email so we can adjust the charges accurately for you.

How can I send feedback?

There is a "Send Feedback" option after each trip from the trip summary screen. You can also always share feedback directly with the Remote Driver or send us an email to [email protected].

I forgot an item in the car, what should I do?

In this case please contact customer support via [email protected] and explain the situation.

What should I do if I notice more damages after I've ended my trip?

Before your trip, please check the car for damages and report any pre-existing damages by sending an email to [email protected] with a description and photos attached. This step ensures a smooth experience for everyone. You are responsible for any damages that occur to the car during your rental up to $1,000.

Will I receive a receipt for my trip?

Absolutely! A receipt will be sent your way by email once you conclude your trip.